How would you define a key performance indicator (KPI)?
A KPI is a quantifiable metric used to gauge progress toward a desired outcome or objective, allowing organizations to track performance over time against a target. It is distinct from a goal or objective statement (which defines what must be accomplished) and distinct from a balanced scorecard perspective (which is a category such as financial, customer, internal process, or learning and growth used to organize KPIs, not a KPI itself).
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