QuestionQ99

Performance Management

What is the BEST way to determine whether IT governance is achieving its intended outcomes one year after implementation?

  • A Evaluate performance measurements identified in the business case.
  • B Review change drivers to determine whether corresponding changes were successful.
  • C Survey the satisfaction level of key business stakeholders.
Explanation

Achievement of intended IT-governance outcomes is best determined by evaluating the performance measurements defined in the business case, because those measures provide the agreed criteria for success.

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