COBIT 2019Demo

By Isaca · Question Mode

QuestionQ34

Governance and Management Objectives

Which of the following metrics would appropriately align with the goal of Delivery of programs on time, on budget, and meeting requirements and quality standards?

  • A Percent of stakeholders satisfied with program/project quality
  • B Percent of business staff satisfied that IT service delivery meets agreed service levels
  • C Level of user satisfaction with the quality and availability of I&T-related management information
Explanation

Stakeholder satisfaction with program/project quality measures whether delivered programs meet expected quality standards and requirements, making it directly aligned with the stated program-delivery goal.

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