COBIT 2019

By Isaca · Question Mode

QuestionQ32

VerifiedGovernance and Management Objectives

Which of the following enterprise goals falls within the Customer dimension of the IT balanced scorecard?

Explanation

The Customer dimension evaluates how well IT meets business-user needs. Quality of management information is a user-facing outcome, whereas on-time/on-budget delivery measures project execution and product/business innovation measures future orientation.

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