QuestionQ28

Governance and Management Objectives

Which of the following enterprise goals would MOST likely be assessed using the metric, “percentage of services that meet or exceed revenue and market-share targets”?

  • A Optimization of business process costs
  • B Customer-oriented service culture
  • C Portfolio of competitive services
Explanation

A portfolio of competitive services is evaluated by whether its services attain revenue and market-share targets, since those measures indicate market performance and competitive success.

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