QuestionQ759

Incident Management

Which of the following is the MOST important result of a post-incident review?

  • A The system affected by the incident is restored to its prior state.
  • B The root cause of the incident is determined.
  • C The person responsible for the incident is identified.
  • D The impact of the incident is reported to senior management.
Explanation

A post-incident review should establish the incident’s root cause so that corrective and preventive actions can reduce the likelihood or impact of recurrence.

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