CGEIT: Certified in the Governance of Enterprise IT

By Isaca · Question Mode

QuestionQ93

VerifiedBenefits Realization

An enterprise has undertaken an aggressive strategy that requires implementation of several large IT projects affecting multiple business processes across every department. Employees initially supported the strategy, but fatigue and frustration are growing as they must continue learning new capabilities. Which of the following would be the BEST action for senior management to perform?

Explanation

An organizational change management program prepares and supports stakeholders through enterprise-wide business change, including communication, training, adoption support, and management of resistance. It is designed to make change sustainable and reduce the risk that employees will disengage as new capabilities are introduced.

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