CGEIT: Certified in the Governance of Enterprise IT

By Isaca · Question Mode

QuestionQ73

VerifiedGovernance of Enterprise IT

While assessing the process for acquiring third-party IT resources, management found several suppliers with recurring downtime problems that affect the enterprise. Which of the following is the BEST approach to help ensure future service delivery aligns with business objectives?

Explanation

Contract monitoring evaluates supplier performance against agreed service levels and other contractual requirements, allowing downtime breaches to be identified, escalated, and corrected so that third-party service delivery continues to meet enterprise needs. ISACA notes that external supplier service delivery should be monitored and reviewed or audited against contracts and agreements.

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