QuestionQ6

Risk Optimization

A newly formed IT steering committee is concerned about whether a system is meeting its availability objectives. Which of the following provides the BEST information for making an assessment?

  • A Critical success factors
  • B Balanced scorecard
  • C Performance indicators
  • D Capability maturity levels
Explanation

Performance indicators supply measurable evidence of whether availability targets are being achieved, such as uptime, outage frequency, downtime, and service-level performance.

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