CGEIT: Certified in the Governance of Enterprise ITDemo

By Isaca · Question Mode

QuestionQ406

Benefits Realization

Which of the following is the MOST effective measure for supporting the evaluation of IT value delivery?

  • A Actual benefits derived from the achievement of business objectives
  • B Increase in user productivity
  • C Trends in service capacity and availability metrics
  • D Increase in customer satisfaction survey results
Explanation

IT value delivery is determined by realizing the intended business benefits and supporting achievement of business objectives. Measures of user productivity, service capacity and availability, or customer satisfaction can be useful supporting indicators, but they do not directly demonstrate that the intended enterprise value was achieved. ISACA describes value delivery in terms of business outcomes and benefits realization.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!