QuestionQ382

Risk Optimization

During a financial crisis, an enterprise is assessing its IT service strategy. The board of directors recognizes the need to save money without compromising the quality of the IT services delivered. To meet this objective, the IT strategy committee should FIRST:

  • A re-design IT service management processes.
  • B cancel discretionary IT projects.
  • C reduce the total cost of ownership of IT services.
  • D re-prioritize the IT investment portfolio.
Explanation

IT portfolio reprioritization aligns scarce funding with the initiatives that provide the greatest business value and sustain critical services. It provides the basis for deferring or cancelling lower-value discretionary projects while protecting service quality; process redesign and total-cost-of-ownership reduction are subsequent optimization measures.

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