CGEIT: Certified in the Governance of Enterprise ITDemo

By Isaca · Question Mode

QuestionQ378

Risk Optimization

A business has outsourced IT operations to multiple third-party providers, but service level agreements (SLAs) are not clearly defined in every case. Which of the following presents the GREATEST risk to the business?

  • A Third parties could provide overlapping services.
  • B Quality of services is not enforceable.
  • C The scope of work is not clearly defined.
  • D Costs are not measurable.
Explanation

Service level agreements define measurable performance and quality expectations, along with accountability for meeting them. Without clearly defined SLAs, the business cannot enforce the required quality of outsourced services.

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