CGEIT: Certified in the Governance of Enterprise ITDemo

By Isaca · Question Mode

QuestionQ327

IT Resources

What is the BEST way for an organization to minimize the gap between expected and delivered services when obtaining resources?

  • A Negotiate service level agreements (SLAs).
  • B Measure service delivery using industry benchmarks.
  • C Require quarterly benefits realization reporting.
  • D Include a right-to-audit clause in the contract.
Explanation

Service level agreements establish explicit, measurable service expectations and performance commitments, enabling delivery to be managed against the organization’s required service levels.

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