QuestionQ316

Benefits Realization

To create suitable measures for improving organizational performance, the measures MUST be:

  • A accepted by and meaningful to the stakeholders
  • B approved by the IT steering committee
  • C a result of benchmarking and comparative analysis
  • D based on existing and validated data sources
Explanation

Performance measures must be meaningful to the relevant stakeholders and accepted by them so that they reflect stakeholder needs, support organizational objectives, and are used to guide improvement. COBIT-oriented metric guidance identifies stakeholder approval and meaningfulness to stakeholders and the business as essential criteria.

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