CGEIT: Certified in the Governance of Enterprise ITDemo

By Isaca · Question Mode

QuestionQ313

Risk Optimization

A large financial institution is considering outsourcing its customer call-center operations, allowing the selected vendor to access systems from offshore locations. Which of the following represents the GREATEST risk?

  • A Loss of data confidentiality
  • B Lack of network availability
  • C Inadequate business continuity planning
  • D Inconsistent customer service and reporting
Explanation

Providing an offshore third-party call-center vendor with access to institutional systems creates the greatest risk of unauthorized exposure, disclosure, or misuse of sensitive customer and financial data. This is a loss of data confidentiality.

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