CGEIT: Certified in the Governance of Enterprise ITDemo

By Isaca · Question Mode

QuestionQ281

Risk Optimization

A software company’s products have experienced significant quality issues in recent releases. Consequently, its market reputation and customer-satisfaction ratings have been declining. What should executive leadership do FIRST to address this concern?

  • A Allocate budget to hire more software and quality assurance specialists.
  • B Require a root cause analysis and review results.
  • C Implement a software development life cycle (SDLC) framework.
  • D Mandate more robust software testing prior to release.
Explanation

A root cause analysis identifies the underlying process, technical, staffing, requirements, or testing failures responsible for the release-quality problems. Its results provide the evidence needed to select effective corrective actions rather than applying unvalidated remedies.

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