QuestionQ264

Benefits Realization

The primary benefit of using an IT service catalog within the IT governance program is that it:

  • A establishes enterprise performance metrics per service.
  • B improves the ability to allocate IT resources.
  • C provides a foundation for measuring IT performance.
  • D ensures IT effectively meets future business needs.
Explanation

An IT service catalog makes IT services and their demand visible to business and IT stakeholders, enabling informed prioritization and allocation of IT staff, budget, and capacity across those services.

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