QuestionQ243

IT Resources

Which of the following is the MOST important input for designing a development program that helps IT employees improve their ability to respond to business needs?

  • A Skills competency assessment
  • B Cost-benefit analysis
  • C Annual performance evaluations
  • D Capability maturity model
Explanation

A skills competency assessment identifies the specific knowledge and skill gaps between IT employees’ current capabilities and the competencies required to support business needs. Those gaps provide the basis for targeted development-program content and priorities.

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