CGEIT: Certified in the Governance of Enterprise ITDemo

Question

What should be the PRIMARY objective of establishing service level agreements (SLAs) with an outsourcing vendor?

A Establishing penalties for not meeting service levels
B Complying with regulatory requirements
C Achieving operational objectives
D Gaining a competitive advantage

Explanation

SLAs set measurable service expectations that align the outsourcing vendor’s performance with the organization’s operational objectives. Contractual penalties can encourage compliance with those expectations, but they are a mechanism rather than the primary goal.

CGEIT: Certified in the Governance of Enterprise ITDemo

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Notes

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