QuestionQ172

Risk Optimization

A contracted company employs key IT systems operations personnel to oversee technology used to manage a critical business line. Management is concerned that a mass resignation by many disgruntled personnel could shut down these key systems. Which of the following should be IT governance’s PRIMARY responsibility for addressing this risk?

  • A Renegotiate employment agreements to lessen the likelihood of a mass resignation.
  • B Cross train management to assume support of the technology.
  • C Develop a resourcing strategy that quickly replaces staff.
  • D Survey key support staff to determine what is causing them to be disgruntled.
Explanation

IT governance is responsible for ensuring that resource and continuity risks are addressed through appropriate strategic planning. A resourcing strategy that allows rapid staff replacement reduces the risk that loss of key operational personnel will interrupt critical systems.

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