CGEIT: Certified in the Governance of Enterprise ITDemo

By Isaca · Question Mode

QuestionQ161

Governance of Enterprise IT

Which of the following holds PRIMARY responsibility for defining the IT service-level requirements for the enterprise?

  • A The help desk
  • B The business continuity vendor
  • C The business manager
  • D The CIO
Explanation

Business management is primarily responsible for defining IT service-level requirements because service levels must reflect business needs, priorities, and acceptable levels of performance and availability. IT functions support the design, delivery, and monitoring of those agreed requirements.

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