QuestionQ139

Benefits Realization

The board of directors of an enterprise has raised concerns about whether the business is focused on optimizing value. The BEST action for the IT strategy committee to address the board’s concern is to:

  • A initiate reporting and review of key IT performance metrics.
  • B form a technology council to monitor the efficiency of project implementation.
  • C conduct a portfolio review to assess the benefits realization of IT investments.
  • D conduct a benchmark to assess IT value relative to competitors.
Explanation

Value optimization requires evaluating whether IT investments realize their expected benefits. A portfolio review assesses benefits realization across the IT investment portfolio and therefore directly demonstrates whether value is being delivered.

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