QuestionQ114

AI Governance and Program Management

A CISO is tasked with supplying key performance indicators (KPIs) for the organization’s newly launched AI chatbot. Which of the following are the BEST metrics for the CISO to recommend?

Explanation

Error rate tracks whether the chatbot produces incorrect or otherwise unreliable outputs, and bias detection helps identify unfair or harmful behavior. These are key AI risk and trustworthiness measures for governance oversight. NIST’s AI Risk Management Framework calls for evaluation of AI-system reliability and for fairness and bias to be evaluated and documented.

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