AAISM: Advanced in AI Security Management

By Isaca · Question Mode

QuestionQ100

AI Technologies and Controls

An internet service provider (ISP) uses a chatbot built on a public model to help troubleshoot connectivity problems. Customers report that its instructions do not include sufficient details about the ISP’s proprietary equipment. Which option is the BEST way to enhance the user experience?

Explanation

Retrieval-augmented generation (RAG) grounds a model’s responses in relevant proprietary ISP documentation retrieved at query time, enabling accurate, equipment-specific troubleshooting guidance without relying on the public model to already contain that knowledge.

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