QuestionQ10

Business Requirements and Use Cases

A government agency is deploying a citizen service portal in which users can submit permit applications. The portal must verify submitted forms, route applications to departments according to permit type, and track the status of each application.

Which components are most suitable for this use case?

Explanation

Workflow Automation coordinates the application lifecycle and departmental work. Decision Management automates repeatable business-rule decisions, such as form validation and routing based on permit type. Business Automation Insights provides near-real-time monitoring of business-process events and operational status.

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