C1000-183: IBM Maximo Manage v9.0 Functional Deployment — ProfessionalDemo

By IBM · Question Mode

QuestionQ45

Configure Service Management

On the Select Owner dialog within the Service Requests application, what value does the Open Work column calculate?

  • A Open tickets where the person is the owner
  • B Open work orders where the person is the owner and member of the work group
  • C Unresolved tickets and incomplete work order records where the person is the owner
  • D Open tickets where the person is the owner or member of the owner group
Explanation

The Open Work column in the Select Owner dialog displays, for each candidate owner, a count of unresolved tickets and incomplete work order records for which that person is currently listed as the owner. A ticket is counted as open if it has not reached a RESOLVED or CLOSED status, and a work order is counted as open if it has not reached a COMP, CLOSE, or CAN status. This gives users assigning ownership visibility into each candidate's current workload before selecting them as the new owner.

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