C1000-142: IBM Cloud Advocate v2Demo

By IBM · Question Mode

QuestionQ48

Procurement & Contract Management

A client needs an initial response time of under 15 minutes for its most critical support tickets. Which IBM Cloud support plan satisfies this requirement?

  • A Premium
  • B Basic
  • C Advanced
  • D Classic
Explanation

IBM Cloud Premium support has an initial response-time objective of less than 15 minutes for Severity 1 (critical) cases. Advanced support targets within 1 hour, while Basic has no response-time objective.

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