QuestionQ7

Managing Workflow Center and Process Applications

When using Case Client, what action can a user take to perform a reassignment, assuming the user has the appropriate role permissions?

  • A Search for a user.
  • B Search for a user across roles from the Roles section.
  • C Search for a group.
  • D Reassign to a group from the Roles section.
Explanation

An authorized Case Client user can reassign work by using Search for a user to locate a username and select that user as the reassignment target. The Roles section supports selecting a user in a particular role, but it does not support searches across roles or reassignment directly to a group.

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