QuestionQ23

Managing Workflow Center and Process Applications

What action should be taken in the BAW Case Client when a user is unable to reassign work items?

  • A Go to the All Assigned Work in-basket and select the 'Role members can reassign work to others option'.
  • B Go to Roles tab and select the 'Role members can reassign work to others' option.
  • C Go to Manage Roles and add the user to a role that has permission to reassign work.
  • D Go to the All Assigned Work in-basket and check the option Reassign work.
Explanation

Reassigning items in the All Assigned Work in-basket requires the user’s role to have permission to reassign work. In Case Client, this is resolved through Manage Roles by adding the user to a role that has that permission.

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