QuestionQ55

Investigate

You are troubleshooting an authentication problem for HPE Aruba Networking switches that enforce 802.1X against a cluster of HPE Aruba Networking ClearPass Policy Managers (CPPMs). You know CPPM is receiving and processing the authentication requests because the Aruba switches show Access-Rejects in their statistics. However, you cannot locate the Access-Reject records in CPPM Access Tracker.

What can you do to search for the records?

  • A Verify that you are logged in to the CPPM UI with read-write, not read-only, access.
  • B Click Edit in Access Viewer and make sure that the correct servers are selected.
  • C Go to the CPPM Event Viewer, because this is where RADIUS Access Rejects are stored.
  • D Make sure that CPPM cluster settings are configured to show Access-Rejects.
Explanation

ClearPass Access Tracker displays session activity for the selected server or domain, and its Edit settings let an administrator select the relevant node or the cluster-wide view. An Access-Reject processed by a different CPPM cluster node will not appear until that node or the appropriate domain is selected.

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