QuestionQ15

Business strategies for a successful gen AI solution

A sales manager wants to use generative AI (gen AI) responsibly to make existing tasks more efficient, allowing the sales team to concentrate on building customer relationships and closing deals. How should the sales team use gen AI?

  • A To automate creative content like blog posts and social media updates to attract new leads.
  • B To draft emails and provide real-time insights about customer needs.
  • C To analyze customer interactions on social media and automatically generate sales pitches tailored to their public profiles.
  • D To replace the sales team’s CRM system with a more intuitive and user-friendly interface.
Explanation

Generative AI can assist sales representatives by preparing email drafts and delivering real-time insight into customer needs. This reduces routine administrative effort while keeping salespeople responsible for customer engagement, relationship building, and deal closure.

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