QuestionQ207

Managing and Mitigating Cyber Risk

Which of the following processes handles low-risk, frequently performed, low-cost changes?

  • A Incident Management
  • B IT Facilities Management
  • C Request Fulfillment
  • D Release Management
Explanation

Request Fulfillment manages predefined service requests, including standard changes that are low risk, commonly performed, and inexpensive. The ITIL Service Request Management practice likewise covers predefined, user-initiated service requests and aims to reduce request-handling and fulfillment costs.

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