QuestionQ5

Ransomware Protection

An end user is having performance problems on their device after the EPM Agent was installed on their machine. What should the EPM Administrator do first to help resolve the issue?

  • A Verify any 3rd party security solutions have been added to EPM's Files To Be Ignored Always configuration and CyberArk EPM has also been excluded from the 3rd party security solutions.
  • B Enable the Default Policy's Privilege Management Control, Unhandled Privileged Applications in Elevate mode.
  • C Rerun the agent installation on the user's machine to repair the installation.
  • D Uninstall or disable any anti-virus software prohibiting the EPM Agent functionalities.
Explanation

Mutual exclusions prevent CyberArk EPM and third-party security software from repeatedly scanning or intercepting each other’s files and processes, which can impair endpoint performance. The appropriate initial remediation is to place the third-party security solution in EPM’s Files To Be Ignored Always configuration and exclude CyberArk EPM from the third-party solution.

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