QuestionQ27

AI governance, risk, and compliance

An organization is developing and implementing AI features in a customer service application. Which of the following practices should the organization have in place before releasing the application for customer trials?

Explanation

Data masking and sanitization protect sensitive customer and organizational data before it is processed by, stored in, or surfaced through AI-enabled application features. This is a direct safeguard for customer trials, where exposure to production-like data creates privacy and confidentiality risks.

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