CNX-001: CompTIA CloudNetX

Question

A call center company delivers its services through a VoIP infrastructure. Recently, the call center deployed an application to manage its documents in a cloud application. The application is causing recurring audio loss for VoIP callers. The network administrator must resolve the issue using the least expensive solution. Which of the following is the best approach?

Explanation

QoS on the Internet router can classify VoIP packets and give them priority queuing over document-application data during congestion. This protects delay- and loss-sensitive voice traffic without the expense of adding another Internet connection. Cisco’s VoIP QoS guidance states that priority queuing is required for VoIP and that voice traffic should receive priority handling across shared data networks.

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Cisco: Troubleshooting QoS Choppy Voice Issues

CNX-001: CompTIA CloudNetX

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