CNX-001: CompTIA CloudNetX

By CompTIA · Question Mode

QuestionQ18

Network troubleshooting

A café uses a tablet-based point-of-sale system. Customers complain that their food is taking too long to arrive. During an investigation, the following is observed:

  • None of the kitchen printers printed the orders.
  • Payments are processing correctly.
  • The cloud-based system has records of the orders.
  • The issue occurred while the café was busy.

Which of the following is the best way to mitigate this issue?

Explanation

Because payments and cloud order records continue to work, the failure is isolated to delivering orders to the kitchen printers. The fact that every kitchen printer failed only during a busy period indicates wireless congestion or contention. An access point dedicated to the kitchen separates printer traffic from the busy customer/POS wireless network and improves reliable order delivery.

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