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QuestionQ14

Cisco Wireless Core Technologies

Cisco Unified Communications Manager supports native call queuing. Native call queuing is a subset of the functionality of which other full-featured unified communications application?

  • A Cisco Unified Contact Center Express
  • B Cisco Emergency Responder
  • C Cisco Unity Connection
  • D Cisco Unified Attendant Console
  • E Cisco TelePresence Video Communication Server
Explanation

Cisco Unified Contact Center Express provides full contact-center functionality, including call queuing, IVR, routing, agent capabilities, and reporting. Unified CM native call queuing is a basic hunt-pilot capability and does not include the broader contact-center functions provided by Unified CCX.

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