QuestionQ11

Collaboration Architecture

Which two options are examples of partner services that address an organization’s culture so that collaboration applications are adopted more easily?

Choose two
  • A analysis of communication process workshops
  • B application-readiness assessment
  • C internal marketing
  • D end-user education and training
  • E development of collaboration maps
Explanation

Internal marketing builds awareness, engagement, and organizational buy-in for new collaboration practices, while end-user education and training gives users the knowledge and confidence to incorporate collaboration applications into their work. Together, these services directly support the behavioral and cultural change required for adoption.

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