QuestionQ49

Discovery

Which two activities should take place during an SE’s discovery process?

Choose two
  • A Establishing credibility with the customer
  • B Working with the customer to develop a reference architecture
  • C Referencing the PPDIOO model to effectively facilitate the discussion
  • D Gathering information about the current state of the customer's network environment
  • E Mapping Cisco innovation to customer's needs
Explanation

An SE’s discovery work establishes a trusted customer relationship while collecting an accurate view of the existing network environment, including its infrastructure, requirements, and constraints. That information forms the basis for later solution design and positioning. Cisco discovery guidance likewise focuses on exploring the customer’s current infrastructure, technical requirements, security requirements, and operational pain points.

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