100-150: Cisco Certified Support Technician (CCST) NetworkingDemo

By Cisco · Question Mode

QuestionQ46

IP Connectivity

A user at your company is unable to connect to websites on the internet. However, they can access network resources on the company LAN.

You want to troubleshoot the problem by using the divide-and-conquer approach.

What should you do first?

  • A Run the Telnet command from the user’s computer.
  • B Check the computer’s network adapter.
  • C Check the computer’s cable connections.
  • D Ping the default gateway from the user’s computer.
Explanation

Because LAN resources are reachable, the host’s basic network adapter and cable connectivity are working. Pinging the default gateway tests the transition point between the local network and external routing, allowing the fault to be isolated to either the local host/LAN path or the network beyond the gateway.

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