100-150: Cisco Certified Support Technician (CCST) NetworkingDemo

By Cisco · Question Mode

QuestionQ26

Network Access

A help desk technician receives the four trouble tickets below. Which ticket should be given the highest priority and handled first?

  • A Ticket 1: A user requests relocation of a printer to a different network jack in the same office. The jack must be patched and made active.
  • B Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.
  • C Ticket 3: A user reports that response time for a cloud-based application is slower than usual.
  • D Ticket 4: Two users report that wireless access in the cafeteria has been down for the last hour.
Explanation

A complete internet outage during an ongoing online webinar disrupts an active, time-sensitive business activity and can affect everyone participating in the conference. This creates a more immediate and broadly disruptive impact than a printer relocation request, slower application performance, or wireless loss reported by two users in the cafeteria.

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