156-586: Check Point Certified Troubleshooting Expert - R81 (CCTE)

By Checkpoint · Question Mode

QuestionQ9

Advanced Logs and Monitoring

Users are having difficulty opening a web page, and you need to troubleshoot the issue. When you open SmartConsole and navigate to Logs and Monitor, the following message appears: "SmartLog is not active or Failed to parse results from server".

What is the first action you can try to resolve this?

Explanation

SmartLog provides the indexing and query service used by Logs & Monitor. Restarting that service with the SmartLog stop/start scripts on the Security Management Server is the appropriate initial recovery action when it is inactive or cannot parse server results. This targets the affected logging component without enabling diagnostic logging or restarting broader management services.

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