QuestionQ6

Device Enrollment

Your organization has 500 new devices in Apple Business Manager. During Automated Device Enrollment, Mac computers enroll in MDM, but iPhone devices are not prompted to enroll.

What could be the cause?

Explanation

Apple Business Manager requires a device to be assigned to a device-management service for Setup Assistant to display the MDM enrollment pane. Default device assignments are configured separately for each device type; therefore, a Mac default assignment can exist while iPhones have no default MDM server assignment.

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