CCDV-F

By Anthropic · Question Mode

QuestionQ34

Agents and Workflows

You are designing a Claude application that processes customer-support tickets in two stages: a triage stage that classifies tickets and a response stage that drafts replies. The team is considering either one Claude call for both stages or separate Claude calls for each stage. How would you structure the application?

Explanation

Separate Claude calls let the triage stage use a focused classification prompt and produce an intermediate result that can be inspected, evaluated, routed, or constrained before a response-specific prompt drafts the reply. Explicit prompt chaining is appropriate when an application needs a defined sequential pipeline and observable intermediate outputs.

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