CCAR-P: Claude Certified Architect — Professional

By Anthropic · Question Mode

QuestionQ99

VerifiedGovernance, Safety & Risk Management

A customer-support team proposes assigning customer refund decisions to a Claude-driven workflow without human review for refunds below 50 USD. The team argues that small refunds are low risk and that human review would eliminate the efficiency benefit.

Which Delegation-competency principle should guide your response?

Explanation

Delegation should be calibrated to the nature of the risk in the work being assigned. Financial refund decisions can carry fraud, policy-compliance, fairness, and customer-impact risks that are not determined solely by the refund amount; efficiency does not by itself justify fully autonomous approval. Anthropic’s Delegation guidance frames task allocation as a thoughtful distribution of work based on the task and the AI system’s capabilities and limitations.

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