CCAR-P: Claude Certified Architect — Professional

By Anthropic · Question Mode

QuestionQ89

VerifiedStakeholder Communication & Lifecycle Management

A business sponsor has asked for an AI solution to “improve customer experience.” The sponsor cannot specify which customer journey is failing, which metric demonstrates that failure, or which decisions the AI should support. The sponsor is asking you to start design work next week.

Which delegation-competency action should you take first?

Explanation

A structured discovery session establishes the specific failing decision, the affected customer journey, and a measurable target outcome before solution design begins. These definitions provide the problem scope and success criteria needed to determine whether AI is appropriate and what it should support.

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