CCAR-P: Claude Certified Architect — Professional

Question

You are creating a prompt for a ticket-triage classifier with thirty clearly defined categories and clear descriptions of each category in the prompt.

Which technique is the most appropriate starting point?

Explanation

For classification against a fixed taxonomy, a zero-shot prompt should state the allowed categories, define them clearly, and specify the required response format. This grounds the model in the intended label set and produces consistent, machine-readable routing decisions.

CCAR-P: Claude Certified Architect — Professional

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