QuestionQ97

Troubleshooting and Optimization

You are conducting an optimization pass on a recurring workflow.

What is the correct sequence of optimization steps?

  1. Apply targeted optimization to the bottleneck step
  2. Roll out the optimized workflow to the wider team and document the change
  3. Identify the bottleneck step by using measured time per step and queue length
  4. Map the existing workflow steps, owners, and decision points
  5. Pilot the change with a small group and measure its effect against the previous baseline
Explanation

Workflow optimization begins by mapping the current process, then using performance measurements to identify the bottleneck. A targeted improvement is applied to that constraint, tested in a limited pilot against the established baseline, and only then rolled out broadly with documentation.

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