CCAO-F

Generative-model output can still contain factual errors, violate organizational policies, or fail to meet brand standards. Human review remains an important control for customer-facing material, particularly where accuracy and reputation matter; acknowledging efficiency gains while explaining those risks with concrete examples is the appropriate stakeholder response. Anthropic’s customer-support guidance recommends guardrails, fact-checking, and verification that agent responses align with company policies and known facts.