QuestionQ15

Governance, Risk, and Responsible Use

You are a member of an operations team preparing input to summarize customer feedback. The feedback file combines public quotations with personal contact information.

Which preparation method is most appropriate?

Explanation

Only the feedback necessary for the summary should be provided, while personal contact details should be removed, redacted, or anonymized. This preserves the information needed for the task while minimizing unnecessary exposure of personally identifiable information.

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